Service scheduling

Requesting a service visit couldn't be easier. ClarkPowell's service team can be reached through our on-line service portal 24/7/365, via email or by phone.

Please note: On-line service requests require an ID/Password. Please Contact Michael to get setup.


Service Programs

Service Technician working on an audio visual equipment rack.

Service Technician working on an audio visual equipment rack.

Assurance Program

ClarkPowell's Assurance Program is a comprehensive annual service contract that provides unlimited service calls and periodic preventative maintenance visits designed to fully support the needs of systems like yours. We recognize that your system's functionality is essential to your organization's success. When you sign on with ClarkPowell Assurance, we'll be there when you need us the most.

When designing our service plan, we addressed clients' top concerns and requests. Forward-thinking organizations of all sizes have signed on with ClarkPowell Assurance and are pleased with their results. The plan ensures minimal system downtime, enables continuation of daily business activities, and eases budget management. This same experience is available to you.

You will receive these benefits:

  • On-site priority response and resolution (unlimited)
  • Certified technical support staff
  • Telephone support
  • Priority status for in-shop diagnostics and repairs
  • Free and low-cost equipment loans
  • Protection options over and above the manufacturers' warranties
  • Preventative maintenance visits to prolong the life of your system

Many of our clients have already recognized the benefits of ClarkPowell Assurance and have made the switch from the uncertainty of a time-and-materials arrangement to the reliability of a service plan.

When you encounter system difficulties, can your organization afford the downtime? Contact your Account Manager to develop your personalized Assurance plan quote.


Block Service Hours

ClarkPowell offers the purchase of blocks of service hours, at a discounted price that can be used throughout the following twelve month period.  These hours can be used for service calls or routine maintenance as you see fit.

 
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