Need Service for Your AV System?
ClarkPowell’s dedicated Service Team helps keep your AV systems performing at their best long after installation. Whether we designed and installed your system or you need support for technology from another provider, we can help with maintenance, troubleshooting, repairs, and ongoing system care.
ClarkPowell’s dedicated Service Team helps keep your AV systems performing at their best long after installation. Whether we designed and installed your system or you need support for technology from another provider, we can help with maintenance, troubleshooting, repairs, and ongoing system care.
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NEED SUPPORT?
Getting help is quick and easy. We are available via phone or email (8 AM–5 PM, M-F), and our online service portal is accessible 24/7/365 for around-the-clock convenience. To set up your secure service portal access, contact Brian today! Brian Koopman, CTS Service & Quality Assurance Coordinator [email protected] 336 760 4932 |
See What Our Clients Are Saying
We ask for many visits, and responses are always quick and professional.
Barbara West, Winston Starts
The team here is very pleased with the repair work that was done in the conference room.
Justin Judge, Progress Rail
A request for correction of an issue was resolved quickly and in one visit.
Jim Friday, Trane Technologies
From the time I submit a support ticket until the job is complete, the ClarkPowell team is quick to respond and resolve the issue.
Chad Ritchie, Alexander County Government
Always helpful with repair and service requests and equipment orders. Very positive working relationships, responsive to urgent requests. Love working with them!
Lisa Miles, NCSU- College Of Veterinary
Kenny Burwell has been an outstanding resource in helping us troubleshoot and maintain our AV system. His knowledge of the equipment is exceptional, and he consistently provides effective solutions to any issues we encounter. His flexibility with scheduling has also been greatly appreciated and has made coordinating service easy. Kenny is professional, dependable, and a pleasure to work with. He is a tremendous asset to the company, and we truly appreciate his support.
Luke Tate, Camp LeJeune, UNMC
We ask for many visits, and responses are always quick and professional.
Barbara West, Winston Starts
The team here is very pleased with the repair work that was done in the conference room.
Justin Judge, Progress Rail
A request for correction of an issue was resolved quickly and in one visit.
Jim Friday, Trane Technologies
From the time I submit a support ticket until the job is complete, the ClarkPowell team is quick to respond and resolve the issue.
Chad Ritchie, Alexander County Government
Always helpful with repair and service requests and equipment orders. Very positive working relationships, responsive to urgent requests. Love working with them!
Lisa Miles, NCSU- College Of Veterinary
Kenny Burwell has been an outstanding resource in helping us troubleshoot and maintain our AV system. His knowledge of the equipment is exceptional, and he consistently provides effective solutions to any issues we encounter. His flexibility with scheduling has also been greatly appreciated and has made coordinating service easy. Kenny is professional, dependable, and a pleasure to work with. He is a tremendous asset to the company, and we truly appreciate his support.
Luke Tate, Camp LeJeune, UNMC
Keep Your AV System Running Smoothly with a ClarkPowell Assurance Plan
We know that reliability is everything when it comes to your AV systems. Our Assurance Service Plans provide proactive maintenance, priority support, and unlimited service calls so you can focus on what matters without worrying about downtime.
We know that reliability is everything when it comes to your AV systems. Our Assurance Service Plans provide proactive maintenance, priority support, and unlimited service calls so you can focus on what matters without worrying about downtime.
Assurance Plan
A comprehensive annual service contract designed to keep your AV system performing at its best, including:
- Priority Telephone Support
- 2-Day On-Site Response (if reported before 10:00 AM EST)
- Unlimited Service Visits
- 2 Preventive Maintenance Visits per Year
- Real-Time Service Ticket Email Updates
- 24/7 Online Ticket Booking System
Assurance Plus
Enhanced Coverage for Added Peace of Mind for organizations that need faster response times and more preventative care, Assurance Plus delivers:
- Priority Telephone Support
- Next-Day On-Site Response (if reported before 10:00 AM EST)
- Unlimited Service Visits
- 4 Preventive Maintenance Visits per Year
- Real-Time Service Ticket Email Updates
- 24/7 Online Ticket Booking System
Block Service Hours
Flexible, Cost-Effective Support
Need flexibility? Purchase discounted blocks of service hours, available for use anytime over a 12-month period for service calls or routine maintenance—whenever you need it.
- Maximize uptime
- Avoid unexpected repair costs
- Gain peace of mind with expert support
Frequently Asked Questions
How can I schedule a service appointment?
Contact ClarkPowell’s Service Team by phone, email, or through the service request form (above).
Please provide as much information as possible, including:
Customers with an active Service Level Agreement receive priority scheduling based on the terms of their agreement.
Why is there a charge to repair a system that was installed only a few months ago?
ClarkPowell’s standard workmanship warranty is 90 days unless otherwise stated in your contract or Service Level Agreement. After the workmanship warranty has expired, service labor may be billable. However, the manufacturer’s equipment warranty may still cover the replacement or repair of defective hardware.
If the issue is caused by a covered equipment failure, ClarkPowell can help coordinate the manufacturer warranty process. Labor, travel, troubleshooting, removal, reinstallation, shipping, or programming may still be billable depending on the warranty terms and your service agreement.
We have an emergency. How quickly can ClarkPowell provide on-site support?
Our Service Team schedules requests based on urgency, technician availability, location, and the customer’s service coverage. The service calendar may be booked approximately two weeks in advance. Customers with an active Service Level Agreement receive priority scheduling according to the response terms included in their agreement.
Customers without an active agreement are scheduled based on available resources. We may need to adjust a confirmed appointment if we receive a higher-priority service request from a customer with contracted response coverage. An active Service Level Agreement is the best way to secure priority response for critical AV systems.
Can ClarkPowell access our system remotely and repair it?
Sometimes. Remote troubleshooting depends on the type of problem and whether secure remote access has already been configured. If remote access and monitoring are available, our Service Team may be able to diagnose the problem, adjust settings, restart devices, update programming, or resolve the issue without sending a technician to the site.
If remote access has not been established, ClarkPowell can discuss options for adding secure remote support and monitoring to your system. Some problems, such as damaged cables, failed hardware, power issues, or physical equipment problems, will still require an onsite visit.
Do you provide remote monitoring and support?
Yes. ClarkPowell offers remote monitoring and support options that can help identify equipment issues, system errors, connectivity problems, and device outages. Depending on the system and service plan, remote support may allow our team to:
Remote monitoring capabilities vary based on the equipment, network access, security policies, and the service agreement selected.
Can ClarkPowell inventory all of our AV systems and develop an annual Service Level Agreement?
Yes. ClarkPowell can conduct an audiovisual system inventory across one or multiple locations.
The assessment may document:
Using this information, ClarkPowell can develop a customized Service Level Agreement based on the number of systems, their condition, the importance of each space, and the level of response your organization requires.
Can you support our locations throughout the United States and Overseas?
Yes. ClarkPowell can help organizations manage audiovisual projects and support needs across multiple locations in the United States and internationally.
For projects outside our primary service area, we can coordinate with qualified integration and service partners while maintaining centralized communication, standards, project oversight, and documentation.
This approach can help organizations create a more consistent AV experience across offices, campuses, and global locations.
Contact ClarkPowell’s Service Team by phone, email, or through the service request form (above).
Please provide as much information as possible, including:
- Your company and location
- The affected room or system
- A description of the issue
- When the issue began
- Any error messages
- Photos or video of the problem, when available
- The urgency of the request
- Your preferred dates for service
Customers with an active Service Level Agreement receive priority scheduling based on the terms of their agreement.
Why is there a charge to repair a system that was installed only a few months ago?
ClarkPowell’s standard workmanship warranty is 90 days unless otherwise stated in your contract or Service Level Agreement. After the workmanship warranty has expired, service labor may be billable. However, the manufacturer’s equipment warranty may still cover the replacement or repair of defective hardware.
If the issue is caused by a covered equipment failure, ClarkPowell can help coordinate the manufacturer warranty process. Labor, travel, troubleshooting, removal, reinstallation, shipping, or programming may still be billable depending on the warranty terms and your service agreement.
We have an emergency. How quickly can ClarkPowell provide on-site support?
Our Service Team schedules requests based on urgency, technician availability, location, and the customer’s service coverage. The service calendar may be booked approximately two weeks in advance. Customers with an active Service Level Agreement receive priority scheduling according to the response terms included in their agreement.
Customers without an active agreement are scheduled based on available resources. We may need to adjust a confirmed appointment if we receive a higher-priority service request from a customer with contracted response coverage. An active Service Level Agreement is the best way to secure priority response for critical AV systems.
Can ClarkPowell access our system remotely and repair it?
Sometimes. Remote troubleshooting depends on the type of problem and whether secure remote access has already been configured. If remote access and monitoring are available, our Service Team may be able to diagnose the problem, adjust settings, restart devices, update programming, or resolve the issue without sending a technician to the site.
If remote access has not been established, ClarkPowell can discuss options for adding secure remote support and monitoring to your system. Some problems, such as damaged cables, failed hardware, power issues, or physical equipment problems, will still require an onsite visit.
Do you provide remote monitoring and support?
Yes. ClarkPowell offers remote monitoring and support options that can help identify equipment issues, system errors, connectivity problems, and device outages. Depending on the system and service plan, remote support may allow our team to:
- Monitor equipment status
- Receive system alerts
- Identify offline devices
- Review system health
- Troubleshoot problems remotely
- Restart compatible equipment
- Update certain settings or programming
- Resolve issues before they disrupt an important meeting or event
Remote monitoring capabilities vary based on the equipment, network access, security policies, and the service agreement selected.
Can ClarkPowell inventory all of our AV systems and develop an annual Service Level Agreement?
Yes. ClarkPowell can conduct an audiovisual system inventory across one or multiple locations.
The assessment may document:
- Equipment manufacturers and model numbers
- Serial numbers
- Room locations
- System age and condition
- Warranty status
- Software and firmware versions
- Network and remote access capabilities
- Known issues
- Critical equipment and spaces
- Recommended repairs, replacements, or upgrades
Using this information, ClarkPowell can develop a customized Service Level Agreement based on the number of systems, their condition, the importance of each space, and the level of response your organization requires.
Can you support our locations throughout the United States and Overseas?
Yes. ClarkPowell can help organizations manage audiovisual projects and support needs across multiple locations in the United States and internationally.
For projects outside our primary service area, we can coordinate with qualified integration and service partners while maintaining centralized communication, standards, project oversight, and documentation.
This approach can help organizations create a more consistent AV experience across offices, campuses, and global locations.
Keeping your AV system running at peak performance is our top priority
Whether your system was installed by ClarkPowell or another provider, our service programs are designed to keep your technology performing reliably day after day.
Whether your system was installed by ClarkPowell or another provider, our service programs are designed to keep your technology performing reliably day after day.