​SERVICE
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Keeping Your Audiovisual System Operating at Peak Performance is Our Priority
ClarkPowell offers excellent service and maintenance programs for clients with systems installed by us or by other companies.
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​Requesting a service visit couldn't be easier. ClarkPowell's service team can be reached through our on-line service portal 24/7/365, via email or phone.

​On-line service requests require an ID & Password. Contact Brian to get setup.
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We understand the need for your AV system to be stable and operational at
​all times.
Brian Koopman, CTS ​
Service & Quality Assurance Coordinator
bkoopman@clark-powell.com
1-800-532-1099
Brian has specialized in managing high value audiovisual projects since 2010. Brian received his BS in Business Administration from Greensboro College in 2010. He earned his Certified Technology Specialist (CTS) in 2013, then obtained an Electronic/Communication Service (ESC) Contracting License and a Contractor Class A License for Virginia in 2015. Brian is responsible for tracking all of our Warranties and Service Contracts, scheduling preventative maintenance visits and overseeing our Quality Assurance program.

CLARKPOWELL'S ASSURANCE SERVICE PROGRAMS

These plans ensure minimal system downtime, enable continuation of daily business activities, and ease budget management. We recognize that your system's functionality is essential to your organization's success. 
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​ClarkPowell's Assurance Program is a comprehensive annual service contract that provides unlimited service calls & periodic preventative maintenance visits designed to fully support the needs of your systems.

  • ​Priority Telephone Support
  • 2 Day Response time to site (if reported prior to 10:00am EST)
  • Unlimited Service Visits
  • 2 Preventative Maintenance Visits per year
  • Service Ticket Email Updates
  • Online Ticket Booking System                                  

Assurance Plus

  • Priority Telephone Support
  • Next Day Response time to site (if reported prior to 10.00am EST)
  • Unlimited Service Visits
  • 4 Preventative Maintenance Visits per year
  • Service Ticket Email Updates
  • Online Ticket Booking System

​Contact your Account Manager to develop your personalized Assurance Service Plan quote. Many of our clients have already recognized the benefits of ClarkPowell Assurance and have made the switch from the uncertainty of a time-and-materials arrangement to the reliability of a service plan.

BLOCK SERVICE HOURS

ClarkPowell offers the purchase of blocks of service hours, at a discounted price that can be used throughout the following twelve month period.  These hours can be used for service calls or routine maintenance as you see fit.