Keeping your AV system running at peak performance is our top priority 


ClarkPowell offers comprehensive service programs—whether your system was installed by us or another provider. We know reliability is key, and downtime is not an option.


Need support?

Getting help is quick and easy. Our service team is available via phone or email (8 AM–5 PM, M-F), and our online service portal is accessible 24/7/365 for around-the-clock convenience.

To set up your secure service portal access, contact Brian today!

Brian Koopman, CTS ​
Service & Quality Assurance Coordinator
[email protected]
1-800-532-1099

See What Our Clients Are Saying

 
“We ask for many visits and responses are always quick and professional.”
Barbara West, Winston Starts

“The team here is very pleased with the repair work that was done in the Progress 1 conference room.
Justin Judge, Progress Rail

“Request for correction of an issue, was resolved quickly and in 1 visit.
Jim Friday, Trane Technologies

“From the time I submit a support ticket, until the job is complete, Clark-Powell team are quick to respond and resolve the issue.
Chad Ritchie, Alexander County Govt.
Maximize Your AV Investment with a Comprehensive Assurance Service Plan
Keep Your AV System Running Smoothly with a ClarkPowell Assurance Plan

We know that reliability is everything when it comes to your AV systems. Our Assurance Service Plans provide proactive maintenance, priority support, and unlimited service calls—so you can focus on what matters without worrying about downtime.


Assurance Plan

A comprehensive annual service contract designed to keep your AV system performing at its best, with:

  • Priority Telephone Support
  • 2-Day On-Site Response (if reported before 10:00 AM EST)
  • Unlimited Service Visits
  • 2 Preventative Maintenance Visits per Year
  • Real-Time Service Ticket Email Updates
  • 24/7 Online Ticket Booking System


Assurance Plus

Enhanced Coverage for Added Peace of MindFor organizations that need faster response times and more preventative care, Assurance Plus delivers:

  • Priority Telephone Support
  • Next-Day On-Site Response (if reported before 10:00 AM EST)
  • Unlimited Service Visits
  • 4 Preventative Maintenance Visits per Year
  • Real-Time Service Ticket Email Updates
  • 24/7 Online Ticket Booking System


Block Service Hours

Flexible, Cost-Effective Support
Need flexibility? Purchase discounted blocks of service hours, available for use anytime over a 12-month period for service calls or routine maintenance—whenever you need it.

  • Maximize uptime
  • Avoid unexpected repair costs
  • Gain peace of mind with expert support


Contact your Account Manager today to customize your Assurance Service Plan. Many of our clients have already made the switch from unpredictable time-and-materials billing to a reliable, cost-effective service plan.